FKP Sebagai Wadah Informasi Pelayanan PDAM TKR

AboutBanten.com – Masyarakat kini tak perlu risau jika menemukan berbagai keluhan terhadap pelayanan PDAM Tirta Kerta Raharja (TKR) Kabupaten Tangerang. Jika menemukan permasalahan bisa segera diadukan langsung ke Forum Komunikasi Pelanggan (FKP) PDAM TKR.

Hal tersebut diungkapkan langsung oleh Ketua FKP, Sutikno. Ia menjelaskan FKP dibentuk sebagai wadah bagi para pelanggan yang meminta informasi terkait layanan PDAM TKR ini.

“Kami sudah melakukan sosialisasi ke berbagai Kelurahan. Jika terjadi, bisa laporkan ke kami. Kemudian segera ditindaklanjuti,” kata Sutikno saat ditemui AboutBanten.com di Kantor PDAM TKR Tangerang, Selasa (25/6/2019).

Dirut PDAM TKR Kabupaten Tangerang, Rusdy Machmud menerangkan pihaknya sangat terbantu dengan pemulihan FKP ini. Menurutnya, Forum Komunikasi Pelanggan menjadi wadah bagi masyarakat untuk menyuarakan berbagai keluhan – keluhan di lapangan.

“Terima kasih kepada FKP dengan secara bersama – bersama untuk mitra untuk mengawasi pelayanan kami kepada masyarakat,” ungkap Rusdy.

Sutikno menambahkan saat ini pihaknya sudah menyebar dengan membentuk 6 cabang di berbagai daerah. Hampir Setiap hari pun banyak laporan atau aduan yang diterima dari para pelanggan.

“Pelanggan biasanya mengeluhkan air mati, keruh dan lain sebagainya. Di situ bisa langsung kami sampaikan kepada pihak PDAM TKR,” ucapnya.

Menurutnya, para pelanggan dapat membagikan berbagai hal tersebut melalui anggota FKP yang didistribusikan di berbagai daerah. Bisa juga menyalurkan keluhan – keluhan melalui media sosial Instagram milik FKP PDAM TKR.

“Kami juga menyediakan nomor dan grup WhatsApp sebagai sarana untuk membahas layanan. Selain membahas masalah atau masalah – masalah di lapangan, kami juga memberikan berbagai informasi kepada setiap warga mengenai program – program pemasangan PDAM TKR untuk mereka yang membutuhkan. Dan juga memberikan info – info lainnya , “kata Sutikno. (ADV)

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104 Comments on “FKP Sebagai Wadah Informasi Pelayanan PDAM TKR”

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